Refund policy

30-day money-back.

Try our hosting without risk. If you are not happy, ask within 30 days of signing up and we refund the hosting fee.

Refunded
  • Shared (cPanel) hosting fee
  • VPS hosting fee
  • Reseller hosting fee
Not refunded
  • Domain registration, renewal or transfer fees
  • Setup fees
  • Payment gateway fees
  • Add-on services (for example SiteLock or SpamExperts)
  • Web design and development work
  • SEO, maintenance or security services

How it works

Every new shared, reseller and VPS hosting client can ask for a refund of the hosting fee within the first 30 days after signing up. If our hosting is not right for you, cancel the service and we return the hosting fee.

Only the hosting fee is refunded. Domains, setup fees, payment fees, add-ons and design or development work are not.

Conditions

  1. Ask within the first 30 days after you sign up.
  2. One refund per client, and only for your first service with us.
  3. If you have had a money-back refund before, you cannot get another.
  4. Your account must be verified: your real name and any documents we ask for.
  5. A free domain or SSL that came with the plan is suspended when the refund is made.

How to ask for a refund

Open a support ticket from the Client Area or contact us, and tell us which service you want to cancel. We confirm the amount and process it as quickly as we can.

Accounts closed for breaking our terms are not refunded.

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